As a leader in the organization, I provide the Vice President of Finance & Chief Operating Officer with expert recommendations and successfully execute solutions for the Society’s internal infrastructure, database, electronic communications, and third-party support

I lead and manage four main projects from beginning to end.

• Infrastructure Review and Upgrade (Network, Servers, Security, etc.)
• Review and Upgrade AS AB/NT client/Donor/volunteer CRM
• Review and Upgrade ASANT CAFÉ platform (Website)
• Review and Assess User IT Support (MSP Evaluation & Review)
• Develop and implement SharePoint / Modern Workplace project (MS Intune deployment)

Each project includes but is not limited to the following:

• Define project vision, scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Conduct current state analysis, prepare findings and present recommendations for a remote environment.
• Develop full-scale project plans interactively with team members and ensure on-time delivery.
• Estimate the resources and participants needed to achieve project goals and track resource requirements and effort throughout the project.
• Perform cost estimations, budget control, resource planning and critical path scheduling.
• Coordinate with the project team to complete a requirement-gathering report.
• Provide a current state analysis report with recommendations for alternative solutions
• Design a new infrastructure plan based on recommendations
• Create project charters outlining the project scope, ensuring accurate project design and execution details, including timelines, key stakeholders and measures of success
• Work closely with multiple departments to ensure the project can be executed as planned.
• Manage the relationship with the host and third parties providing the service project, including the tracking and review of targets
• Anticipating risks and developing mitigation strategies.
• Prepare and provide regular project status reports, including project performance to completion date.
• Carry out thorough quality assurance testing of an upgraded environment and implement bug fixes as necessary
• Working with the project team and incorporating change management principles to create training to empower key stakeholders and end users for future use
• Conduct a post-implementation review investigating project success and completeness.

• Analyze business needs presented by users and recommend technical solutions with the completion timeline
• Maintain the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans
• Direct research in emerging technology by studying organization goals, strategies, practices, and user projects
• Produce detailed timelines and implement effective project control for each software release
• Verify application results by conducting system audits of technologies implemented
• Preserve assets by implementing disaster recovery, backup procedures, information security, and control structures
• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, and anticipating organizational requirements
• Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
• Install hardware and peripheral components
• Load appropriate software packages such as operating systems
• Administer email and anti-virus systems
• Troubleshoot and resolve user issues relative to all corporate software in a timely manner
• Participate in all hardware and software evaluations and maintains vendor contracts
• Maintain quality service by establishing and enforcing organization standards

• Analyze business needs presented and recommend technical solutions with the completion timeline
• Maintain the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans
• Produce detailed timelines and implement effective project control for each software release
• Maintain quality service by establishing and enforcing organization standards

• Manage the installation, maintenance, and monitoring of the organization’s LAN, WAN, WLAN, Security and IS environments.
• Develop KPIs (Key Performance Indicators) for the IT department.
• Manage 1st, 2nd, and 3rd level of support of OSP IT & Communications equipment/system
• Work as PM (program manager) of all projects related to IT & Communications using PMI methodology
• Manage the relationship with IT suppliers
• Act as QA supervisor for any installation made by a provider (IT related)
• Creation and development of internal policies related to IT & Communications
• Identify opportunities to simplify and keep the Network and Security infrastructure current.
• Continually define ways to increase customer satisfaction and deepen internal client relationships

Assign to NIKE account (Network engineering team for AMERICAS):

• Ensure all software and hardware products are compatible with network integration
• Manage the installation, maintenance, and monitoring of the organization’s local area network systems
• Manages the installation, maintenance, and monitoring of the organization’s wide area network systems
• Design, analyze, plan, and implement various network components
• Assist in the development and evaluation of network performance criteria and measurement methods
• Manage the testing and analysis of all components of network facilities to ensure the operational status
• Identify network problems and oversee resolution of problems
• Participate in the research, design, planning, and development of new advanced network technologies, network components, and radio frequency and/or wireless transmission

In charge of WAN, LAN, Wireless GMEX Network

• Work as PM (program manager) of all network-related projects at Grainger Mexico
• Develop and create new efficiency reports for network area
• Create Business plans for new IT projects (network related)
• Supported new infrastructure requirements, including planning & Design.
• Managed the relationship with IT suppliers
• Act as a Quality supervisor for installations related to the IT department provided by a supplier
• Performed the installation, configuration, and removal of Network equipment
• Supported second and third-level escalation on any event related to the GMEX network

• In charge of the “Infrastructure department” (IT security, Help desk, Field Service, Network engineering, voice and data wiring, wireless and VoIP communication )
• In charge of the “Technology onboard department” (GPS trackers, wireless communications, bar counters, and support to any technology installed within the company vehicles (public transit buses))
• In charge of the “Innovation department” (development of new technology that can improve efficiency and productivity in all the main products of each company that belongs to our corporative group)
• Working as a program manager and consultant for any new implementation of any kind of technology at our headquarters, branches, and companies that belong to our corporative group.
• In charge of providing all the support and maintenances needed “24/7” to any IT equipment at our headquarters, branches, and companies that belong to our corporative group.
• In charge of providing support to all installed systems within the company vehicles (public transit buses)
• In charge of developing new products that would improve efficiency in all current processes that support operations
• Perform installations, configurations, and removals of any technology equipment within our headquarters, branches, and companies that belong to our corporative group.

Assigned to the British American Tobacco (BAT) Mexico account as a Network Engineer and administrator of their wireless network; in this role, I:

• Supported new infrastructure requirements, including planning & Design for a variety of projects.
• Managed the relationship with their IT suppliers
• Acted as a Quality supervisor for all installations related to the IT department provided by a supplier
• Performed the installation, configuration, and removal of Network equipment
• Acted as IT consultant on-site in a variety of projects within BAT
• Supported second level escalation on any event related to the network of BAT Mexico

• Event Correlation & Prioritization
• Fault Isolation & Problem Management
• Incident Management
• Monitor Data Center Connectivity
• Monitor Wide Area Network
• Network Documentation Updates
• Vendor Access
• Vendor Escalation
• CNT Hardware Maintenance and Replacement
• Core Hardware Configuration\Console
• Core Hardware Replacement
• Core Hardware Resets
• Customer Notification/Update
• Dmarc Room Maintenance\Installations\Access
• Corporate Wireless LAN Device
• Troubleshooting\Diagnostics

• Manage the installation, maintenance, and monitoring of the organization’s LAN, WAN, WLAN, Security and IS environments.
• Develop KPIs (Key Performance Indicators) for the IT department.
• Manage 1st, 2nd, and 3rd level of support of OSP IT & Communications equipment/system
• Work as PM (program manager) of all projects related to IT & Communications using PMI methodology
• Manage the relationship with IT suppliers
• Act as QA supervisor for any installation made by a provider (IT related)
• Creation and development of internal policies related to IT & Communications
• Identify opportunities to simplify and keep the Network and Security infrastructure current.
• Continually define ways to increase customer satisfaction and deepen internal client relationships

• Leader of Failure Analysis area CFT Cummins, Shift Leader of Failure Analysis area CFT Alcatel.
• Organisation of Failure Analysis areas.
• Owner of efficiency measures (Reports and Charts).
• Report Development for a variety of projects
• Analysis of failure data to improve and implement new ways of reducing Bone Pile failures
• Troubleshoots and repairs failed products.
• Inspects for physical and visual quality requirements.
• Isolates and replaces faulty components.
• Troubleshoots and repairs test equipment/fixture problems.
• Exchange information whit other engineering areas and provide explanations in problem solving to find root causes of failed products in the production line

Telecommunications Practitioner

• • In charge of the acquisition and installation of media equipment for stores and centers nationwide.
  • Owner of dead line report on the acquisition and installation of media equipment for stores and centers nationwide.
  • Part of Switches Standardization Project.
  • Report Development for a variety of projects
    Support Engineer (outsourcing) / Practitioner (Technical Support Levels 1 & 2)
  • Installation and maintenance of electronic equipment: PC, Laptop, Laser and Inkjet printers, Scanners, etc.
  • Reviewed repairs and warranties with suppliers.
  • Determined procedures to change outdated equipment and established a delivery timetable for suppliers.